Frequently Asked Questions

  • Q. Does frequent dry cleaning shorten the life of a garment?

    A. To the contrary, dry cleaning keeps garments looking new, fresh and crisp. In 100 years of textile research and testing, The Dry Cleaning and Laundry Institute has never seen any indication of dry cleaning processes “wearing out” fibers or fabrics.
  • Q. When a garment’s label says “washable”, does this mean that it cannot be dry cleaned?

    A. Not necessarily. The Federal Trade Commission’s Care Label Rule states that only one suitable method of care must be on the label. We usually follow the care instructions, unless testing or experience reveals a risk or otherwise requested. If you prefer a care process other than that stated on the label or if we decide an alternative is more viable, we may ask you to sign a waiver.
  • Q. Should I store my clean garments in the plastic bags they are returned in?

    A. We provide plastic bags to protect your clothes until you get home. It is best to store garments uncovered or in fabric garment bags.
  • Q. Is it safe to wet clean a garment with “Dry Clean Only” instructions?

    A. In some cases, yes. When determining whether a garment can be safely wet cleaned, we will look at the fiber content, fabric construction, colorfastness, trims, and other components such as interfacings and linings.
  • Q. Are leather and suede cleaned the same was as other fabrics?

    A. No. Special procedures and additives are used on leathers to help retain their color and texture. Sometimes suede and leather need refinishing or even dyeing to replace color loss. It is not always possible to replace or match the original shades exactly.
  • Q. Can a dry cleaner prevent dye bleeding or fading of a fabric?

    A. No, the manufacturer must thoroughly test the dyes to make sure they are colorfast to both normal circumstances of intended use, as well as the suggested cleaning process on the care label.
  • Q. Why do, I have to sign a release for some of my clothing?

    A. Some garments require a permission to process signature due to decorative trim such as Beaded, Leather Trim, or other special handling requirements, that do not apply to the base fabric to which they are attached. We do ask for permission to process on all Household items due to the unreliability of proper care label instructions and the difficulty for our customers to return to their retail store. Stain removal will at times require permission due to stronger chemicals and procedures to remove stains.
  • Q. Do you charge more for Womens clothing vs. Mens clothing?

    A. Most items are priced exactly the same, for example Ladies Slacks or Mens Trousers. There is a difference in price when Laundering a Ladies Blouse as opposed to a Mans shirt, due to the fact that a Womans Blouse is Hand Finished, as opposed to a Mans Shirt done on an automated Shirt Press.



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